Following on from introducing you to Jo and Jeff here’s the next installment of what they do in their spare time to make watching The MK Dons a better experience
Accessible Box Office Provisions
We meet regularly with Oona, the Box Office Manager and Lou & Aiden, the MKDSA Liaison Officers. In these meetings we have reviewed the provisions for when the new Box Office was launched a few months ago with a lowered counter, a chair, a dedicated queue for disabled fans when demand is high (with stewards primed to direct people to this) a portable hearing loop and as from last week, signs to direct people to the accessible entrance via the shop until automated doors are installed (the current box office doors are almost impossible to get through for wheelchair and scooter users). If these provisions aren’t working for you, please let us know.
We have also been looking at the progress with the online ticketing provisions to purchase accessible seating and carer tickets. We know this has caused much frustration for many.
(Not sure why but on the zoom meetings with fans from many Clubs including those in higher divisions we are told this is an issue). Fingers crossed, we are told, imminently all the difficulties will be fixed. If you know different, let us know the details and we will happily feed this back.
We constantly check the Club’s website for issues re ticket sales such as
the confusion re Blue Badge parking when that went on sale for the Taunton game and have just emailed about wheelchair tickets for the cup games still not tying in with where the spaces are on EE, hopefully again we can finally get that one sorted!
This is the excellent provision provided by MKUH Radio Volunteers Martin and John (plus others) that allows those who require it in Stadium MK and hospital patients to have audio commentary on the Dons home games. When provision commenced (many years ago), there were 10 headsets available for users in the Stadium, sadly over the years 7 of these expensive pieces of kit have “gone missing”, so thankfully the Club is about to purchase some more.
If you or someone you know think they could benefit from this service (available to home and away fans) speak to Box Office staff or Jeff, who is always happy to talk about how it works and the wonders of it. Jeff gets the same service (where it is available) at all the Dons away matches, so he knows all about the good and bad commentaries and rates the Stadium MK commentaries as 10/10 for accuracy and helpfulness. (Jo also loves Soccer Sight as when Jeff has a commentary she doesn’t need to talk to him for the whole match!)
Info for Disabled Fans on the Club’s Website
We have got all the out-of-date information taken down and have made suggestions about how this can be improved which we will hope will happen soon with videos as well as written information.
This concludes part two of the Jo and Jeff story …part three is later this week.